Nespresso Machine Assistance | Nespresso ID Nespresso Indonesia
Machine Care and Troubleshooting Aeroccino 4
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Clean directly after every use
Clean directly after every use
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Clean directly after every use
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Remove the jug from the base.
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Remove seal from lid.
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Remove the whisk, and the spring from the whisk.
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Hand washing: wash inner jug, seal, lid, whisk and spring with detergent and rinse with warm/hot water. Do not use abrasive material that might damage the surface of the equipment. Don’t immerse in water.
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Dishwashing: put all parts except the base in the dishwasher at maximum 70°C/158°F.
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Dry all Aeroccino parts with a fresh and clean towel, cloth or paper and reassemble all parts.
Preparation
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Preparation
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Clean before the first use and after each use according to the cleaning instructions. Place the whisk in the jug.
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Fill milk frother up to one of the two «Max» level indicators: Lowest "Max foam" level indicator (120 ml) is for milk froth preparations. Highest "Max milk" level indicator (240 ml) is for hot milk preparations.
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Put the lid on the Aeroccino. Make sure the connector is dry before you plug the Aeroccino to the base. The 4 buttons are steady on.
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Choose your milk preparation by pressing the dedicated button to start. Button pressed blinks during preparation and become steady on when the preparation is ready.
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Pour the milk preparation in the cup. Use only a non-metal spoon to collect the foam in the jug. For hot and cold milk froth, preparation takes approx. 80 sec. For hot milk, preparation takes approx. 150 sec. Preparation can be stopped at any time by pressing the button or removing the Aeroccino from the base.
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Aeroccino turns off automatically after 9 minutes of non-use. Press any of the 4 buttons to switch ON the Aeroccino.
Preparation
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Preparation
Aeroccino does not start.
Be sure to position the jug correctly on the base and the whisk is attached correctly in the jug. The Aeroccino will start only if the connectors are dried.
Quality milk froth not up to standard or milk burnt.
For optimal milk froth, use cold milk or semi skimmed milk at refrigerated temperature (about 4-6° C). To guarantee hygiene conditions, use heat treated milk (pasteurized), refrigerated & freshly opened only. Milk which has been frozen will not froth. Syrup, sugar, chocolate powder or any other additives should not be added directly in the jug. This may damage the coating during the preparation. Be sure that the jug and the whisk are clean. It is highly recommended to not use special enriched milks, powdered reconstituted milks nor flavoured milks.
Fast red lights blinking on the 4 buttons (Aeroccino error).
- a) The appliance is too hot: clean the jug under cool water. Be sure the whisk is attached correctly in the jug.
- b) Not enough milk: fill milk frother up to one of the two "max" level. All the 4 buttons blink rapidly (3 red and 1 blue) .
- c) Clean Aeroccino and check that there is no water on the base.
- d) If no change, then please call the Nespresso Club (800 852 3525 toll-free).
Milk overflows.
Check the corresponding indicator level.
Specifications
Weight
1 Kilogram
1 Kilogram
Max Capacity (hot milk)
240 ml
240 ml
Max Capacity (milk froth)
120 ml
120 ml
Dimension (with base)
H=210mm // D=180mm
H=210mm // D=180mm
Warranty
2 years
2 years
Spare parts
- Spare Parts
Do you require a replacement part for your machine?
Allow one of our Coffee Specialists to assist you through your Spare Part selection by calling the Nespresso Club at 150750 (Monday to Friday, 9am – 6pm).
Nespresso Assistance
If you require assistance, contact the Nespresso Club at 150750 (Monday to Friday, 9am – 6pm) and receive personalised technical diagnosis and support.
If required, the Nespresso Club offers a full-service Assistance Package which includes pick up and repair of your machine and its return to your address of choice.
Learn more about our Assistance Package
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Nespresso will pick-up your machine at your preferred address
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Nespresso will provide you with a loan machine while yours is being repaired, so you never have to go without your coffee.
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The machine will be returned back to the pick-up address and all repairs are covered with an additional six-month warranty.
Machine registration
You can register your machine through the Nespresso website during the registration process or if you already have an online account, login to your account and click on My Machine.
You are entitled to 2 years warranty and Nespresso Assistance Package when you register your machine.
Register your machine