You have just bought a coffee machine
How do I join the Nespresso Club?
How and Why do I register my Machine?
Find the 19-character alphanumeric serial number on the removable sticker on the drip tray or machine back.
Register online here.
Enjoy exclusive member benefits, including convenient ordering and dedicated machine assistance!
Using your machine for the first time
Tips to start up your machine.
Preparing your machine to ensure optimal performance, start by rinsing the water system:
- Fill the water tank
- Power on your machine
- Place a container under the coffee outlet
- Run half the water tank through the machine
- Rinse the hot water/steam attachment as instructed in your machine's manual
Your machine is now ready to brew delicious Nespresso coffee!
Some maintenance advice
Some tips to maintain your coffee machine.
To ensure consistent coffee quality, follow these simple maintenance tips:
- After each use of your machine, Run water through the machine (without a capsule) to prevent coffee grounds buildup within the flow system
- Descale your machine regularly to maintain optimal temperature and espresso quality
- Refill the water tank daily for the best coffee
Discover our specially designed Nespresso cleaning accessory for optimal machine care, here.
Troubleshooting and solutions
Troubleshooting tips for your machine.
Here are some common issues and how to resolve them:
- The machine doesn't switch on: check the power cord and fuses.
- The coffee isn't warm enough: preheat your cups and descale machine.
- No coffee extraction: clean and descale if necessary.
- Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.
- No hot water or steam: clean and descale if necessary.
- The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.
- No water flow: fill the tank and make sure it is correctly inserted.
Contact Nespresso Customer Service at 150750, chat with us on WhatsApp or visit our Machine Assistance for further support
Nespresso Assistance
Do you need immediate assistance for your machine ?
- Call us at 150750
- Chat us on WhatsApp at 02129181157
- Our experts will provide immediate technical diagnosis and solutions tailored to your needs
- The Nespresso Club offers you the Assistance Package, We'll repair your machine and return it to your home, Enjoy a replacement machine while yours is being repaired
For optimal coffee quality, remember to refill the water tank daily with fresh water.